SumScreen support
Quick answers for setup, pairing, goals, Screen Time, and notifications.
Create a family on the parent phone, add a child profile, then open SumScreen on the child phone and choose Join a family. Scan the QR code shown on the parent phone. The parent will be prompted to add the connected phone to a child profile.
Screen Time access must be approved on the child phone. Open SumScreen there, continue setup, tap Allow Screen Time, and choose Allow in Apple’s permission sheet. If access was declined, open the child phone’s Settings app, find SumScreen, and review its Screen Time permission.
After a parent sends a goal, finish activation on the child phone. Select the apps or categories requested by the parent and save. The goal begins only when the child device’s monitoring selection matches the goal.
On each phone, open iOS Settings → Notifications → SumScreen and turn on Allow Notifications. Also check Focus modes, Low Power Mode, network access, and Background App Refresh. Opening SumScreen once after an update can refresh its notification registration.
SumScreen provides different deletion options for a child device, a child profile, and an entire family. Review the step-by-step deletion instructions before removing data.
Still need a hand?
Include your device model, iOS version, whether the issue is on a parent or child phone, and what you expected to happen. Never send a pairing code.
